FAQ

WHAT ARE YOUR SHIPPING CONDITIONS?

We offer Worldwide Shipping! Each product has its own shipping cost. The shipping cost will be calculated on the checkout, after you fill your personal information.

We ship most of the products from China, please read delivery estimation time below.

 

How long does delivery take?

US - For most of the items it would Usually take 15- 25 business days, however at this time of the year, due to high demand of and the busy season, please allow 15-35 business days for delivery.

Rest Of The World - For most of the items it would Usually take 15-40 business days, however at this time of the year, due to high demand of and the busy season, please allow 15-45 business days for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team 

If your order hasn't arrived within 45 business days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

How do I check the status of my order?

You can track your order status by contacting our support team.

After an order has been placed, your items will be ship within 2-5 business days. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

 

Do you deliver products internationally?

American Loco successfully ship A LOT of products worldwide each day. We have many happy customers in every corner around the globe!

 

I've placed an order with multiple items recently, can I combine them into one package? 

Since we have a few warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-) 

 

I've picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

 

I've put a wrong shipping address, can I change it?

No, We won't be able to change your shipping address once you complete your order.

 

How secure is my personal information?

American Loco adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

If there’s a problem, can I have a refund?

If an item doesn’t arrive, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid. If the product doesn't match the description, we will refund you for the products cost. Shipping costs are non-refundable. All you will have to do is to ship us back the product on your owe expenses.